Payment Methods Policy

 

At Islairarstane, we aim to provide a clear and straightforward payment process for online orders. This policy explains our accepted payment methods, payment authorization, transaction issues, and related support procedures.

1. Accepted Payment Methods

We currently accept Visa and Mastercard, subject to availability at checkout and authorization by the card issuer. Please refer to the payment options displayed at checkout before placing your order.

Payment Process

Please review your order details, billing information, shipping address, and total amount before submitting payment. Applicable charges, including shipping costs and taxes where required, will be displayed during checkout.

Payment may require verification or authorization by your card issuer. A transaction may be declined if authorization cannot be obtained or the issuer applies a security restriction. If your payment is declined, verify your information or contact your card issuer before trying again.

Order and Payment Confirmation

After successful payment authorization, an order confirmation will be sent to the email address provided at checkout, where applicable. Please retain your confirmation email and order number for reference.

Payment confirmation does not constitute shipment confirmation. Order processing and delivery are subject to our applicable order and shipping policies.

2. Payment Security and Privacy

We take reasonable measures to protect payment-related information and limit unauthorized access. Payment transactions remain subject to the security and authorization procedures applicable to the payment method used.

Payment Information

Please verify that you are using our official website when entering payment information. Do not send your full card number, card security code, or account password through ordinary email.

If you suspect unauthorized card activity, contact your card issuer promptly. You may also contact us if the transaction relates to an order placed through our website.

Personal Information

We process personal information as necessary to verify orders, confirm payments, prevent unauthorized transactions, maintain transaction records, and provide customer support. Information may include your contact details, billing information, order details, and payment status.

Personal information is handled in accordance with our Privacy Policy and applicable data protection requirements. Please review our Privacy Policy for further information about how your information is collected, used, and retained.

3. Payment Errors and Disputes

If you notice a failed payment, pending transaction, duplicate charge, or incorrect amount, please review your transaction records and contact us for assistance.

Reporting a Payment Issue

Please provide your order number, transaction date, payment amount, and a brief description of the issue. We may request additional information reasonably necessary to identify the transaction. Do not include your full card number or card security code in your message.

We will review the information provided and explain the available next steps. Pending transactions and authorization holds may be subject to your card issuer's processing procedures.

Card Issuer Assistance

If you suspect an unauthorized charge or believe a billing error has occurred, contact your card issuer promptly to review the transaction and understand the applicable dispute procedures and deadlines. You may also contact us so we can investigate any related order information.

For eligible refunds, processing will follow our Refund Policy. The time required for a refund to appear on your account may vary depending on your card issuer and payment processing procedures.

4. Customer Support

Please ensure that your email address and order information are accurate so we can provide timely assistance. If you notice an error in your order confirmation or billing details, contact us and include your order number.

For questions about accepted payment methods, transaction status, or billing concerns, please use the contact information below.

5. Contact Information

Address: 10505 San Gabriel Rd NE, Albuquerque, NM 87111, US
Phone: +1 505-284-9173
Email: client@islairarstane.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)