Return And Exchange Policy

 

At Islairarstane, we aim to provide a clear and straightforward process for returning or exchanging furniture purchased through our online store. This policy explains the applicable timeframe, eligibility conditions, procedures, shipping costs, and refund arrangements.

1. Return and Exchange Period

You may submit a return or exchange request within 30 days after the delivery date shown in your order tracking information. Please contact us within this period to initiate your request.

The 14-day period refers to the time allowed to submit a request. Once your request is approved, please follow the return instructions and shipping timeframe provided by our support team.

2. Return and Exchange Conditions

You may request a return or exchange for the following reasons:

  • Appearance Defects: Visible scratches, cracks, dents, or other defects not disclosed in the product description.

  • Quality Issues: Functional or structural defects that affect the item's intended use.

  • Unusual Odor or Significant Color Difference: An unusually strong or persistent odor, or a significant color difference from the product information displayed on our website, allowing for reasonable screen display variations.

  • Incorrect Item: An item that materially differs from the product ordered, including the model, material, or included components.

  • Change of Mind: A request made because you no longer wish to keep the item, subject to the conditions stated below.

For change-of-mind requests, items should be unused, in resalable condition, and returned with their original packaging and included components where reasonably possible. If you identify a defect or product discrepancy, please contact us before arranging a return so we can provide the appropriate instructions.

3. Return Procedure

  • Step 1: Contact us by email or phone with your order number, proof of purchase or payment confirmation, reason for the return, and relevant photos or videos when available.

  • Step 2: We will review your request and notify you of the outcome. If approved, we will provide the designated return address and shipping instructions.

  • Step 3: Send the item to the provided address and retain your shipping receipt and tracking information.

  • Step 4: After receiving the item, we will inspect it in relation to the reported issue and applicable return conditions. Once the return is approved, we will arrange the refund according to Section 5.

4. Exchange Procedure

  • Step 1: Contact us by email or phone with your order number, proof of purchase or payment confirmation, reason for the exchange, and relevant photos or videos when available.

  • Step 2: We will review your request and notify you of the outcome. If approved, we will provide the designated return address and shipping instructions.

  • Step 3: Return the item as instructed and retain your shipping receipt and tracking information.

  • Step 4: After receiving and inspecting the returned item, we aim to dispatch the replacement within 1-3 business days after exchange approval, subject to product availability.

Replacement delivery times depend on the shipping method and destination. Please refer to our Shipping Policy for additional details.

5. Refund Method and Processing Time

Approved refunds will be issued to the original payment method. Payments made by Visa or Mastercard will be refunded to the original card account.

Refunds are expected to appear within 3-5 business days after processing. Actual posting times depend on the card issuer or financial institution and may vary.

If your refund has not appeared within the expected timeframe, please contact us with your order number for assistance.

6. Return and Exchange Shipping Costs

  • Product Defects or Discrepancies: If a reported appearance defect, quality issue, unusual odor, significant color difference, or incorrect item is confirmed and the request is approved, we will cover reasonable return shipping costs. Please contact us before shipping the item.

  • Change of Mind: You are responsible for return shipping costs for approved change-of-mind requests, unless otherwise agreed in writing or required under applicable requirements.

Please follow the return instructions provided by our support team. Do not ship an item to an unconfirmed address.

7. Inspection and Responsibility

Please inspect your item after delivery and contact us promptly if you identify a problem. Provide accurate information and any relevant photos or videos needed to assess your request.

We may request additional information when reasonably necessary. For change-of-mind requests, items that have been used, altered, damaged after delivery, or returned with essential components missing may not qualify for return. These conditions do not automatically exclude requests involving a reported defect or an item that materially differs from the order.

Nothing in this policy excludes or limits consumer rights that cannot be excluded or limited under applicable requirements.

8. Contact Us

For assistance with returns, exchanges, or refunds, please contact us using the details below.

Address: 10505 San Gabriel Rd NE, Albuquerque, NM 87111, US
Phone: +1 505-284-9173
Email: client@islairarstane.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)