Privacy Policy

 

At Islairarstane, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us for assistance.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through our online store, including website visits, shopping cart activity, order placement, payment processing, shipping arrangements, and customer service communications.

Depending on how you interact with our website, we may collect your name, email address, phone number, billing and shipping address, order details, payment status, device information, and browsing activity.

We collect information only for identified business purposes, such as processing orders, providing customer support, maintaining website functionality, and protecting transactions.

2. Information Collection Technologies and Cookies

We use cookies and similar technologies to operate our website, remember your preferences, understand website usage, and maintain security.

These technologies may collect information such as your IP address, browser type, device details, pages visited, and interactions with our website.

Cookies may serve the following purposes:

  • Essential Cookies: Support shopping cart functions, checkout, security, and other necessary website operations.

  • Preference Cookies: Remember your selected settings and browsing preferences.

  • Analytics Cookies: Help us understand website traffic and evaluate website performance.

  • Marketing Cookies: Where enabled, help measure marketing activity and interactions with website content.

Where required, we will obtain your consent before using non-essential cookies. You may accept or reject optional cookies through the cookie consent banner and change your preferences through the available cookie settings. You may also adjust your browser settings to block or delete cookies, although some website functions may be affected.

3. Use and Sharing of Personal Information

We use personal information for the following purposes:

  • Order Management: To process purchases, confirm orders, arrange delivery, and manage returns, exchanges, and refunds.

  • Payment Processing: To facilitate transactions and verify payment status.

  • Customer Support: To respond to inquiries and resolve order-related issues.

  • Website Improvement: To monitor website performance, identify technical issues, and improve usability.

  • Security: To detect suspicious activity, prevent fraud, and protect transactions.

  • Communications: To provide order updates and service-related information, and to send newsletters or marketing communications where you have provided the required consent.

  • Recordkeeping: To maintain transaction records and fulfill applicable tax, accounting, and recordkeeping requirements.

We may share relevant information with service providers that support payment processing, shipping, website operations, customer support, security, or analytics. Information shared will be limited to what is reasonably necessary for the relevant purpose.

We may also disclose information when necessary to respond to valid requests from authorized public authorities, protect our rights, investigate suspected fraud, or fulfill applicable recordkeeping obligations.

We do not sell personal information in exchange for money. We do not use or disclose personal information for purposes that are incompatible with the purposes described in this policy without an appropriate basis or required consent.

4. Data Storage and Cookie Consent

We retain personal information only for as long as reasonably necessary to process orders, provide customer support, maintain transaction records, resolve disputes, and fulfill applicable recordkeeping requirements. When information is no longer needed, we will take reasonable steps to delete it or remove identifying details, unless further retention is necessary.

Cookie storage periods vary according to their purpose and settings. Session cookies expire when you close your browser, while persistent cookies remain until they expire or are deleted.

Where consent is required, non-essential cookies will not be activated before you provide consent. You may reject optional cookies or withdraw your consent through the available cookie settings. Withdrawing consent does not affect processing that occurred before withdrawal. Essential cookies may continue to operate where necessary to provide functions you have requested.

We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no electronic storage or transmission method can be guaranteed to be completely secure.

5. Your Privacy Rights

Depending on your location and the requirements that apply, you may have the following rights regarding your personal information:

  • Right to Access: Request access to personal information we hold about you.

  • Right to Correct: Request correction of inaccurate or incomplete information.

  • Right to Delete: Request deletion of your personal information, subject to applicable retention requirements and permitted exceptions.

  • Right to Restrict Processing: Request restrictions on certain processing activities where the relevant conditions are met.

  • Right to Data Portability: Request certain information in a commonly used, machine-readable format where this right applies.

  • Right to Object: Object to certain processing activities where applicable, including processing based on legitimate interests.

  • Right to Withdraw Consent: Withdraw consent for processing that relies on your consent, including optional cookies and marketing communications.

  • Right to Update Information: Request changes to your contact details or other personal information.

To exercise your rights, contact us using the details in Section 8. We may request information reasonably necessary to verify your identity and protect your personal information. We will review and respond to your request within the applicable timeframe.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message. You may also update your cookie preferences through the available cookie settings.

Some information may need to be retained to complete transactions, maintain required records, resolve disputes, or prevent fraud. Where a request cannot be fully granted, we will handle it in accordance with the requirements that apply.

6. Legal Basis for Data Processing Under the GDPR Policy

Where the General Data Protection Regulation (GDPR) applies, we process personal information on the following legal bases, as appropriate to the purpose:

  • Performance of a Contract: To process orders and payments, arrange delivery, provide purchased products, and handle related customer service requests.

  • Explicit Consent: To process information for newsletters, marketing communications, and optional cookies where consent is required. You may withdraw your consent at any time.

  • Compliance with Legal Obligations: To maintain records and process information necessary for applicable tax, accounting, and regulatory requirements.

  • Legitimate Interests: To improve website usability, maintain security, prevent fraud, and protect transactions, provided that these interests do not override your applicable rights and freedoms.

Where processing relies on consent, we will explain its purpose and request an affirmative choice before processing begins. You may withdraw consent at any time. Withdrawal does not affect the validity of processing carried out before withdrawal.

Where information is also necessary for another valid purpose, such as fulfilling an order or maintaining required records, we may continue processing it for that purpose where permitted.

7. Updates to This Privacy Policy

We may revise this Privacy Policy when our information-handling practices or website operations change. The updated version will be published on this page. We encourage you to review this policy periodically to stay informed about how we handle your personal information.

8. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact us using the details below.

Address: 10505 San Gabriel Rd NE, Albuquerque, NM 87111, US
Phone: +1 505-284-9173
Email: client@islairarstane.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)