Terms Of Service

 

At Islairarstane, these Terms of Service govern your use of our online store and the purchase of products through our website. They explain the terms applicable to product information, orders, payments, delivery, cancellations, returns, refunds, and customer support. By using our website or placing an order, you agree to these terms, subject to any rights that cannot be waived under applicable requirements.

1. Introduction and Scope

These terms apply to all users of our website and purchases made through our online store. 

Where a separate policy provides specific procedures for a particular service, that policy applies to the relevant process. If any provision conflicts with a mandatory consumer protection requirement, the applicable requirement will prevail.

2. User Accounts and Website Responsibilities

You are responsible for providing accurate order and account information and keeping your login credentials secure. Please notify us promptly if you suspect unauthorized access to your account.

You must not misuse our website, interfere with its operation, submit false information, or attempt to compromise its security.

We take reasonable steps to maintain website functionality and keep published information accurate. Temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our reasonable control.

3. Products, Availability, and Pricing

We make reasonable efforts to ensure that product descriptions, dimensions, materials, images, prices, and availability are accurate. Minor differences in color or appearance may result from lighting, display settings, or normal product variations.

Product availability may change. If an item becomes unavailable after an order is placed, we will contact you regarding the available options, including cancellation and any applicable refund.

Prices, applicable shipping charges, and other required fees will be presented before checkout is completed. If a material pricing or listing error is identified, we will explain the issue and contact you regarding the appropriate resolution.

4. Orders and Payment

Submitting an order constitutes an offer to purchase the selected products. An order confirmation acknowledges receipt of the order but does not necessarily mean that the order has been accepted.

Orders may be reviewed or declined for legitimate reasons, including payment authorization issues, inaccurate order details, product unavailability, or material listing errors. If payment has already been collected for an order that we cancel, any applicable refund will be processed in accordance with our Refund Policy.

Please verify your product selection, delivery address, payment details, and order total before completing checkout.

5. Shipping and Delivery

Orders are processed within the timeframe stated in our Shipping Policy. Processing time is separate from transit time, and estimated delivery dates may vary depending on carrier operations and other delivery circumstances.

For processing deadlines, shipping charges, and delivery estimates, please refer to our Shipping Policy. If we cannot ship within the stated timeframe, we will provide the applicable delay or cancellation options.

6. Order Cancellation

Orders may generally be cancelled within 48 hours of placement if they have not shipped. After this period or once an order has shipped, cancellation may not be available through our standard cancellation process.

Please contact us promptly to request cancellation. Your order is not considered cancelled until we confirm the cancellation. If we cannot ship within the promised timeframe, we will provide the applicable delay or cancellation options.

For complete procedures and eligibility requirements, please refer to our Order Cancellation Policy.

7. Returns and Exchanges

Returns and exchanges are subject to the eligibility conditions, request deadlines, and procedures stated in our Return and Refund Policy. Please contact us before returning an item so we can provide the appropriate instructions.

Return shipping arrangements, applicable costs, and exclusions are governed by the published policy and any mandatory requirements that apply.

For the return period and full instructions, please refer to our Return And Exchange Policy.

8. Disputes and Governing Law

We seek to comply with applicable United States requirements and, where applicable, the General Data Protection Regulation (GDPR) in relation to personal data processing.

If you have a concern about an order or our services, please contact us first so we can work toward a reasonable resolution. These terms are governed by applicable United States and relevant state law, subject to any mandatory protections that apply to your purchase.

We reserve the right to update these terms and will provide notice of relevant changes where appropriate.

9. Privacy and Data Protection

We process personal information as necessary to manage orders, process payments, arrange delivery, respond to inquiries, and maintain website security, as further described in our Privacy Policy.

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure. Where applicable, you may have rights to access, correct, delete, restrict, or obtain certain personal information, or to object to specific processing activities, subject to applicable conditions and exceptions.

For details about our data practices and how to submit a privacy request, please review our Privacy Policy.

10. Intellectual Property

Website content, including text, photographs, graphics, page layouts, and logos, is owned by us or used with appropriate authorization. You may not reproduce, distribute, modify, or commercially use this content without permission, except where permitted by applicable requirements.

Access to our website does not transfer ownership of any intellectual property to you. All rights not expressly granted remain reserved to the relevant rights holders.

11. Limitation of Liability

To the extent permitted by applicable requirements, we are not liable for indirect, incidental, special, or consequential losses arising from the use of our website or temporary inability to access our services.

We are not responsible for interruptions caused by circumstances beyond our reasonable control. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

12. Amendments to These Terms

We may update these terms to reflect changes in our services, website operations, order procedures, or applicable requirements. The revised version will be published on this page, with an updated effective date where appropriate.

We will provide notice of material changes where required or appropriate. Changes will take effect as stated in the revised terms, subject to applicable requirements.

13. Contact Information

For questions about these terms, orders, shipping, cancellations, returns, refunds, or privacy matters, please contact us using the information below.

Address: 10505 San Gabriel Rd NE, Albuquerque, NM 87111, US
Phone: +1 505-284-9173
Email: client@islairarstane.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)