Shipping Policy


At Islairarstane, we aim to make furniture delivery straightforward by providing clear shipping fees, processing times, and delivery information for every order placed through our online store.

1. Shipping Coverage

We currently deliver to eligible addresses throughout the United States. We do not currently ship to destinations outside the United States. Delivery availability may vary by location and carrier service coverage.

Please provide a complete and accurate shipping address at checkout to help avoid delivery delays.

2. Shipping Fees

The total order amount includes the price of the products and shipping costs. All costs are already included in the displayed price, with no additional charges.
Shipping costs are applied according to the following criteria:
– Orders with a total amount between $0.01 and $109.99: shipping cost of $5.99;
– Orders with a total amount of $110 or more: free shipping.

3. Taxes and Additional Charges

Applicable taxes and product-related charges are included in the prices displayed on our website. Any applicable shipping fee will be shown separately at checkout. The final amount payable will be displayed before you place your order.

4. Order Cut-Off Time

Our daily order cut-off time is 6:00 PM Central European Time (CET).

  • Orders placed before 6:00 PM CET on a business day will begin processing that day.

  • Orders placed after 6:00 PM CET will begin processing on the next business day.

  • Orders placed on weekends or applicable holidays will begin processing on the next business day.

Processing is subject to payment confirmation and receipt of the information needed to fulfill your order.

5. Order Processing Time

Our standard order processing time is 1-3 business days. Processing begins after an order is placed and includes order verification, preparation, and handling before the shipment is handed over to the carrier.

Processing time is separate from transit time. If additional verification or clarification is needed, processing may take longer.

6. Estimated Transit Time

Estimated transit time is 5-10 business days from the date the carrier receives your shipment.

The estimated total delivery time is generally 6-13 business days, including processing time and transit time. These estimates exclude weekends and applicable holidays and are not guaranteed delivery dates.

Delivery may take longer due to weather, carrier delays, destination-specific conditions, or other circumstances beyond our reasonable control. We will make reasonable efforts to assist with delivery inquiries.

7. Shipping Carriers

We may use established carriers, including UPS, FedEx, and DHL, depending on the destination, package requirements, and available services.

The carrier assigned to your order may vary. Available carrier and tracking information will be provided when your shipment is dispatched.

8. Order Tracking

After placing an order, you will receive an order confirmation email containing your order number and payment confirmation details.

Once your order has shipped and tracking information is available, you can visit the "Order Tracking" page on our website. Enter the email address or phone number associated with your order and the corresponding order number to check its status.

Tracking updates may take time to appear after the carrier receives the shipment. If tracking information remains unavailable or has not updated for an extended period, please contact us for assistance.

9. Shipping Changes and Delivery Issues

Damaged or Lost Shipments

If your order arrives damaged, contains missing items, or appears to have been lost in transit, please contact us promptly with your order number and a description of the issue. Photos of the item, packaging, or shipping label may help us assess the situation.

We will review the available information and contact the carrier when appropriate. We will work with you to determine the next steps based on the circumstances and applicable requirements.

Address Changes and Order Cancellations

If you need to change your shipping address or cancel an order, contact us as soon as possible. We will review your request based on the current order status.

Changes or cancellations may not be possible after an order has been packed or dispatched. If the shipment has already been handed over to the carrier, contact us to discuss the available options.

Shipping Address and Delivery Responsibility

You are responsible for providing accurate shipping and contact information at checkout. If you identify an error, please contact us immediately. We will make reasonable efforts to request a correction before dispatch, but changes cannot be guaranteed.

If a shipment is delayed, misdelivered, or returned to the sender, we will review the tracking information and assist with the next steps as appropriate. Any additional shipping costs will depend on the circumstances and the applicable policy.

Nothing in this section limits any consumer rights that cannot be excluded under applicable requirements.

10. Delivery and Inspection

Please check your tracking information and follow any delivery instructions provided by the carrier. Upon delivery, inspect the packaging and furniture for visible damage or missing components.

  • If the packaging or item appears damaged, take photos and retain the packaging where possible.

  • If an item is missing, incorrect, or damaged, contact us promptly with your order number and relevant details.

  • If a signature or other delivery confirmation is required, follow the carrier's instructions.

  • If delivery cannot be completed, check the carrier's tracking information or contact us for assistance.

Please retain relevant packaging and delivery records until any reported issue has been reviewed.

11. Contact Us

For questions about shipping, delivery estimates, tracking, or delivery issues, please contact us using the details below.

Address: 10505 San Gabriel Rd NE, Albuquerque, NM 87111, US
Phone: +1 505-284-9173
Email: client@islairarstane.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)